RSS Feed (xml)
Greetings,
We have urgent requirements for "Managers" with IBM.
Key skills Required: Experience with Incident Management or Change Management We have urgent requirements for "Managers" with IBM.
Relevant Experience Required: 5 Yrs+
Job Location: Chennai
Interview Location : Bangalore & Chennai
Brief JD:-
Brief JD:-
1. Change Manager :-
Total exp should be of minimum 5 years
Exposure to one or more of the infrastructure technologies such as Unix, DBA and Windows Servers Exposure to ITIL processes. ITIL foundation certification is not mandatory, but will be an added advantage
2. Incident Manager:-
Own the Incident Management process within IBM Ensure that the provision of the service is restored as quickly, ensuring the best possible level of service quality and availability and compliance with service levels.
Deliver benefits to the Customer including:
Services are restored as quickly as possible, in a controlled and managed fashion, following an Incident the impact of an Incident on the Customer business operations is minimized Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users End-to-End management of high severity incidents reported from the point of initiation to the point of resolution.
Participate in the escalation process and involve the appropriate service manager as required.
Escalate high severity incidents to the Customer Incident Managers and provide initial analysis or resolution reports to the customer and higher management.
Also provide the following details:-
Current CTC :-
Expected CTC:-
Notice Period:-
Contact Number :-
Alternate Number:-
Present Location:-
Ready for Relocation to Chennai:-
Availability for Interview on 10 Oct 09:- Total exp should be of minimum 5 years
Exposure to one or more of the infrastructure technologies such as Unix, DBA and Windows Servers Exposure to ITIL processes. ITIL foundation certification is not mandatory, but will be an added advantage
2. Incident Manager:-
Own the Incident Management process within IBM Ensure that the provision of the service is restored as quickly, ensuring the best possible level of service quality and availability and compliance with service levels.
Deliver benefits to the Customer including:
Services are restored as quickly as possible, in a controlled and managed fashion, following an Incident the impact of an Incident on the Customer business operations is minimized Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users End-to-End management of high severity incidents reported from the point of initiation to the point of resolution.
Participate in the escalation process and involve the appropriate service manager as required.
Escalate high severity incidents to the Customer Incident Managers and provide initial analysis or resolution reports to the customer and higher management.
Also provide the following details:-
Current CTC :-
Expected CTC:-
Notice Period:-
Contact Number :-
Alternate Number:-
Present Location:-
Ready for Relocation to Chennai:-
Pls Do not Change the subject line….
Kindly forward this mail to required candidates…
Thanks & Regards:-
Sakshi Kukreja
sakshi.kukreja@pyramidconsultinginc.com
Looking for IT/ITES jobs in India - Visit us http://erpjobsindia.blogspot.com
Looking for Shared services jobs in India: visit us: http://indianjobs4you.blogspot.com
Posts
0 comments:
Post a Comment