Opening for problem/change/incident Managers with IBM

We are having very urgent opening with IBM and the details are as following. We are looking for candidates with a minimum of 5 years of relevant experience. The joining location will be Chennai (Problem and Incident managers).

Problem Manager :-
Total exp should be of minimum 5 years
Exposure to one or more of the infrastructure technologies such as Unix, DBA and Windows Servers Exposure to ITIL processes. ITIL foundation certification is not mandatory, but will be an added advantage

Incident Manager:-

Total exp should be of minimum 5 years
Own the Incident Management process within IBM Ensure that the provision of the service is restored as quickly, ensuring the best possible level of service quality and availability and compliance with service levels.

Deliver benefits to the Customer including:

Services are restored as quickly as possible, in a controlled and managed fashion, following an Incident the impact of an Incident on the Customer business operations is minimized Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users End-to-End management of high severity incidents reported from the point of initiation to the point of resolution.

Participate in the escalation process and involve the appropriate service manager as required.  Escalate high severity incidents to the Customer Incident Managers and provide initial analysis or resolution reports to the customer and higher management.

if you would be interested then please revert the mail with following details

CTC -

Expt . Salary -

Notice Period -

Two personal mail Id -

Thanks & Regards ,
Sajan Johari
Sr. Technical Recruiter - Resource Management Group
Pyramid Consulting Inc. ( CMMi IV Level Company)
D-26, Sector 63, Noida
U.P. - 201301
INDIA
Tel: + 91 - 120 - 4001200, 4343500 (Ext: 171) , Fax: + 91 - 120 - 4343599
Email: sajan.johari@pyramidconsultinginc.com
www.pyramidci.com | www.finedocs.com
GMSDC Supplier of the Year 2008 (Class IV) |
ABC - 12th Fastest Growing Private Company in Atlanta - 2005, 2006. 2007, 2008
Deloitte - Fast Growing company in Georgia- 2006, 2007

sajan.johari@pyramidconsultinginc.com

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