Problem,Change ,Incident Managers ..Urgent opening with IBM

We have an urgent opening with IBM India for the position of Problem,Change ,Incident Managers

Please go through the Details

Experience-5+Years
Job Location:Chennai & Bangalore

Interview Location :Bangalore & Chennai
Brief JD
Problem Manager :-
Total exp should be of minimum 5 years
Exposure to one or more of the infrastructure technologies such as Unix,
DBA and Windows Servers
Exposure to ITIL processes. ITIL foundation certification is not mandatory,
but will be an added advantage

Change Manager :-
Total exp should be of minimum 5 years
Exposure to one or more of the infrastructure technologies such as Unix,
DBA and Windows Servers
Exposure to ITIL processes. ITIL foundation certification is not
mandatory, but will be an added advantage

Incident Manager:-
Own the Incident Management process within IBM
Ensure that the provision of the service is restored as quickly, ensuring
the best possible level of service quality and availability and compliance
with service levels.
Deliver benefits to the Customer including:
Services are restored as quickly as possible, in a controlled and managed
fashion, following an Incident the impact of an Incident on the Customer
business operations is minimized
Incidents are managed proactively in the interest of the Customer Reduced
disruption for IT support staff and End Users
End-to-End management of high severity incidents reported from the point of
initiation to the point of resolution.
Participate in the escalation process and involve the appropriate service
manager as required.
Escalate high severity incidents to the Customer Incident Managers and
provide initial analysis or resolution reports to the customer and higher management.

If interested please revert back with your updated CV for further processing with

Following Details:

Total IT Experience:
Relevant Experience:

Current CTC:
Expected CTC:
Notice Period:

Thanks,Cheers
~~~~~~~~~~~~~~~~~~~~~~~~
Nisha Chandan
Team Lead
S..P.E.E..D Consulting Pvt Ltd
www.speedconsult.com
nisha@speedconsult.com
Looking for IT/ITES jobs in India - Visit us http://erpjobsindia.blogspot.com

Looking for Shared services jobs in India: visit us: http://indianjobs4you.blogspot.com