RSS Feed (xml)

Powered By

Skin Design:
Free Blogger Skins

Powered by Blogger

Wednesday, 25 November 2009

JP Morgan Chase - Team Leader Global Client Services - Implementation Specialist-090061717

Team Leader Global Client Services - Implementation Specialist-090061717

Job Description

The individual will supervise the TS Implementation Team. The individual will ensure that implementation requests are processed within the SLA
The individual will:
  • Supervise Implementation Team Associates
  • Provide courage for volume spikes in implementation requests and staff absence.
  • Supervise and provide support for Implementation Associates.
  • Serve as escalation point for Client issues.
  • Assist and backup the Implementation Associates workflow.
  • Act as central point of contact for coordinating with required JPMorgan Chase partners (i.e., service, ops, and sales) to ensure completion of requests within agreed upon timeframes.
  • Ensure issues are escalated as appropriate.
  • Provide verbal and written status updates to business partners.
  • Meet or exceeds scorecard objectives.
  • Identify and communicate process improvement opportunities.
  • Adhere to all JPMorgan Chase and Department policies and procedures.


  • Graduates (BCOM/BMS) / CA's/ MBA's with four to six years of experience
  • Strong English verbal and written communications skills.
  • Proven leadership skills with experience in coaching / mentoring other employees are essential.
  • Working knowledge of MS Office applications.
  • Technologically proficient and have attention to detail and accuracy.
  • Strong problem solving skills to quality control are essential.
  • Ability to seek counsel with appropriate individuals on questionable or unprecedented issues.
  • Ability to adapt to changing environment.
  • Ability to make rational, quick judgments to problem situations.
  • Aptitude for analyzing issue and information accurately and implementing changes that improve performance.
  • Ability to utilize management information reports and metrics to ensure success of team objective.
  • Has to be extremely client-focused and result-oriented in approach
  • Communication and influence skills
  • Strong analytical skills
  • Has strong people management skills and experience
  • Ability to negotiate and manage relationship "across, up and down" internally and externally


Account Servicing

Primary Location

IN-Karnataka-Bangalore East


Treasury & Securities Services



Job Type


Employee Status


Apply Here


Your Ad Here

Subscribe to your Inbox

Enter your email address:

Delivered by FeedBurner