Global CRM IT Manager-090007C1 - Dell

Global CRM IT Manager-090007C1

Description

· Ability to quickly leverage marketing, project management, reporting and technology competencies in a direct to customer, business-to-business focused CRM organization

· Plans and implements future development of the resources and services supporting CRM globally for the Small and Medium Business Division

· Direct the collection, assimilation, and dissemination of business requirements for infrastructure projects

· Provide training on new CRM and Campaign solutions to CRM Team;

· Regularly evaluate Dell's existing marketing strategies to make recommendations on data sourcing, tools, and business processes

· Communicate effectively both orally and in writing to management about CRM Systems and marketing databases

· Acts as the primary interface of the marketing organization to IT

· Review competitive landscape to ensure that Dell is partnering or sourcing best-of-breed services

· Monitor and report on the solution-set of Dell's competitors

Qualifications

· A degree in Marketing, Computer Science, Business or equivalent

· Minimum of 5 years experience in database marketing, campaign management, and/or sales force automation infrastructure build out projects

· Minimum of 5 years experience in data-driven strategies

· Blend of technical experience in a Marketing Department or Agency environment

· Prior experience in direct B2B marketing required

· Working knowledge of B2B compiled data sources

· CRM, Web reporting, and campaign management software experience is strongly desired.

Job

Information Technology - Enterprise Architecture

Primary Location

AP-IN-KA-Bangalore

Schedule

Full-time

Shift

Day Job

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