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There is an opening for u in IBM for the Location of Chennai. They r looking for the Problem Manager and Change Manager and Incident Manager with 5+yrs of exp.
Brief JD
Problem Manager :-
Total exp should be of minimum 5 years
Exposure to one or more of the infrastructure technologies such as Unix,
DBA and Windows Servers
Exposure to ITIL processes. ITIL foundation certification is not
mandatory,
but will be an added advantage
>
Change Manager :-
Total exp should be of minimum 5 years
Exposure to one or more of the infrastructure technologies such as Unix,
DBA and Windows Servers
Exposure to ITIL processes. ITIL foundation certification is not
mandatory, but will be an added advantage
Incident Manager:-
Own the Incident Management process within IBM
Ensure that the provision of the service is restored as quickly, ensuring the best possible level of service quality and availability and compliance with service levels.
Deliver benefits to the Customer including: Services are restored as quickly as possible, in a controlled and managed fashion, following an Incident the impact of an Incident on the Customer business operations is minimized Incidents are managed proactively in the interest of the Customer Reduced
disruption for IT support staff and End Users End-to-End management of high severity incidents reported from the point of initiation to the point of resolution.
Participate in the escalation process and involve the appropriate service manager as required.
Escalate high severity incidents to the Customer Incident Managers and provide initial analysis or resolution reports to the customer and higher management.
Required
™…‚¬· Bachelor's Degree in Information Technology ™…‚¬· Has experience in Managing large Infrastructure projects for a Customer : Mastered ™…‚¬· Has managed SLA Compliance for the customer and under taken service improvement projects : Mastered ™…‚¬· Knowledge of ITIL Preferred. : Mastered ™…‚¬· Has experience in facing Audits and taking corrective actions if required : Mastered· Customer facing skills. : Mastered ™…‚¬· Defining KPI and ensuring review on KPI and take corrective action if necessary : Mastered ™…‚¬· People Management and Experience : Mastered ™…‚¬· English: Fluent
If U r interested and wants to relocate, please send ur detail resume with ur ctc,ectc,notice period and alternate Email id. If ur profile will be shortlisted we conduct ur F2F Interview on 12.9.09 Saturday at Bangalore and Chennai Location. Those appeared withion three months are not eligible.
Are u willing to relocate Chennai?
Regards & Thanks
Ranjan
Brainsoft Consultants |Delhi |India
Mobile Number:- 9871425353
Ph-91-011-46025202/03/04/05/06 Ex -41
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