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Tuesday, 18 November 2008

Excellent opening with IBM in Bangalore location 11180809

This is Kumuda from Cambio Consulting Bangalore, this mail is regarding excellent opening with IBM in Bangalore location, here am sending the JD the requirement please go through the JD 

Job description
#Job description

• Overall responsibility for the resolution of all problems and implementation of changes
• Responsible for RCA capture, Trend Analysis, IT Availability, Bridge/Queue Management, adherence to Change Management Policy & Procedure, Effective Incident Management & Known Error Control & reduction of Issues & APAR
• Meet the process guidelines of supported Processes (Problem, Change, Reporting, CIRATS, Incident, Availability, & Capacity). 
• Drive Backlog Reduction, Effective queue management and ensure high-standard of ticket quality as per the stated KPI/Target
• Effectively address all the issues in daily and weekly reviews with the customer/SDM
• Effective use and compliance to all utilized support Tools 
• Ensure complete deliverables to agreed operational activities 
• Minimize the impact of problems on the availability of services 
Drive proactive quality improvement 
Produce weekly Problem & Change management statistics, independently generates solutions based on analytical skills and business knowledge while analyzing client business requirements.


• Bachelor's Degree in Information Technology 
• 3+ Years of Helpdesk / Technical Support / General IT experience/IT Service Management
• ITIL Foundations Certified
• Willing to work in a 24x7 environment

#Required Skills

• Excellent verbal and written communication
• Applied Knowledge of ITIL best practices.
• Multitasking and coordination skills. Ability to co-ordinate work between teams across geographies
• Self motivated self starter and can handle responsibilities with minimal supervision
• Expertise on atleast one of the following disciplines: Incident, Problem or change management. 
• Should be able to Manage an IT incident escalation through to service restoration while demonstrating ownership. 
• Demonstrates analytical ability and creativity in resolving problems
• Be able to identify opportunity for and implement process improvements. 
• Structured reporting skills. 
• Basic Windows 2000/XP Operating Systems knowledge and Microsoft Tool Suite knowledge 

Desirable skills
• Expertise on atleast one of the following disciplines: Incident, Problem or change management. 
• Executive alerting and CAB knowledge
• DR & BCP handling skills. 
• Basic understanding of Lotus Notes V7.0 Mail and Database usage Required 
• Bachelor's Degree in Information Technology 
• IT Savvy, Basic Networking Concepts : Applied 
• Demonstrates professional knowledge of client´s environment : Applied 
• Platform and systems development and systems/network operations : Applied 
• Demonstrates analytical ability and creativity in resolving : Applied 
• Client personnel to implement technical solutions : Applied 
• English: Fluent

If your interested to get expouser with this requirement send your updated profile with following details

Current CTC
Expected CTC
Notice Period

Kindly treat this mail and revert back as early as possible

Thanks and Regards
Cambio Consulting


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