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There is an excellent opening with one of our clients Thomson Scientific (Thomson Reuters). The details of the open position are mentioned below :-
Open Position : AM -- Operations
Job Location : Chennai
Job Description :
Work experience – 6- 8years with at least 3 years in a team management Role
Industry – BPO – operations
Insights on the Role & Responsibilities
Editorial operations group is a captive unit being set up by Scientific business of Thomson Reuters in India to undertake processing of our literature editorial work .The IDPO Processing staff would capture author addresses, References, Source & Abstracts from published journal and book material according to established editorial policies.
Day to Day Activities
· Monitoring progress of staff
· Working with individual staff members to improve quality and quantity
· Monitoring processing workflow
· Doing production and administrative reports
· Reviewing system generated reports detailing productivity and quality of the group and individuals within it.
Reports to Manager – Operations
Team Size – Would be handling a team of 50 – 60 people with at least 3 Project /Team Leads as direct reportees
Shift – Regular Day Shifts.
Qualifications & Skill Sets
· MINIMUM 6 YEARS TOTAL EXPERIENCE AT LEAST IN A reputed ITES/BPO COMPANY(NO VOICE, NO EMAIL OR CHAT) WITH 3 YEARS SUPERVISORY EXPERIENCE
· EXCELLENT COMMUNICATIONS SKILLS
· EXCELLENT ORGANIZATIONAL SKILLS AND THE ABILITY TO HANDLE MULTIPLE PRIORITIES
· EXCELLENT PEOPLE MANAGEMENT SKILLS
· KNOWLEDGE OF PERSONNEL DEVELOPMENT AND TRAINING
· Should have handled at least 1 Team lead or a team size of at least 30-40.
Comm Skills - Should have above average communication skills - written and oral - so that he or she can communicate effectively with clients.
CTC Offered : Best In The Industry, not a constraint for the right candidate.
If you are interested, kindly respond along with your updated resume at the earliest mentioning your Current CTC, Expected CTC and the duration of your notice period.
We wish you all the best in your future pursuits.
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