Service Delivery Manager - IT Infrastructure

Let me introduce ouselves as a leading Recruitment Consultancy Firm, involved in the search and head hunting process for the IT, ITES and Financial industries across verticals.

Our Client
One among the Top 5 MNC"s in the globe having presence in almost all the countries, and in most states of India.
Position # 1 (Bangalore, Chennai, Hyderabad & Noida)
Designation: Service Delivery Manager - Infrastructure Domain

Job description

Responsible for managing large Infrastructure projects for a Customer. This role is the primary contact between the DPE and delivery support organization. They are an integral part of the account planning and delivery support strategy. Key responsibilities include:
Manage the Client relationship on behalf of the org.
Provide DPE/PE with single point of contact into Service Delivery.
Own communication plan between customer/DPE/PE.
Manage the cost model for Service Delivery, including identification of cost reduction areas.
Present Service Review package to customer at monthly service meeting.
Manage the Service Delivery element of the Request For Service process.
Identify opportunities for account growth and assist DPE/PE with development.
Ensure Service Delivery adherence to process and procedures.
Provide leadership and direction to the Service Delivery teams.
Own service quality and Service Delivery performance.

#Eligibility

Bachelor"s Degree in Information Technology
Experience in Service Delivery Role
Experience of working face to face with customers
Understanding of IT Infrastructure Services, Help Desk Operations or Data Center Operations

#Required Skillsets

##Task Management.

Has experience in managing large Infrastructure projects for a Customer.
Has managed SLA Compliance for the customer and under taken service improvement projects to in case improvements are required in service delivery
Has experience in facing Audits and taking corrective actions if required
Knowledge of ITIL Preferred.

##Customer facing skills.

Has experience of managing Customer relationships, Account Management, Operational control of the task and experience of handling over sea s Clients.
Defining KPI s and ensuring review on KPI and take corrective action if necessary

## Other Softskills

Team leadership/management skills
Customer Relationship Management skills
Contract Management
Opportunity Management
Service Level Management
Process Management
Conflict Management
Risk & Issue Management

Required
Bachelor"s Degree in Information Technology
Has experience in Managing large Infrastructure projects for a Customer : Mastered
Has managed SLA Compliance for the customer and under taken service improvement projects : Mastered
Knowledge of ITIL Preferred. : Mastered
Has experience in facing Audits and taking corrective actions if required : Mastered
Customer facing skills. : Mastered
Defining KPI s and ensuring review on KPI and take corrective action if necessary : Mastered
People Management and Experience : Mastered
English: Fluent


sonia@sprintsearch.co.in

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