Opening for Sr. Manager - Client Operations (F&A) - YL eServices Pvt. Ltd - Start up Company - Bangalore 01230905

we have a good job opportunity with YL eServices Pvt. Ltd - Start Up Company - Bangalore - At the moment we are looking out for professionals who has worked on:

Sr. Manager – Client Operations (F&A) 

Qualification: CA

Profile

8 to 12 years relevant experience out of which 4 - 5 years should be in Business Analysis & Reporting / Accounting.

Responsibilities

Directly responsible for meeting the assigned client/s service levels /goals/ objectives. Plans, coordinates, and manages activities of the client operations in order to achieve a fine balance between process effectiveness (correct resolution, speed of resolution, quality and customer satisfaction) and process efficiency (attendance, attrition, service levels). Process Migration, Create SOP document, create an environment that motivates high performance and supports the loyalty and retention of our employees, create sound workforce scheduling and staffing plans, recruitment plan, quality assurance plan, incentive plan, identify job training & development needs, develop internal application/systems to track and report daily KPIs to management.

Reports to Operations Director 

 

 Work Location – Bangalore

About YL eServices (www.yleservices.com)
YL eServices is a global provider of outsourced business process solutions. As your business process partner, we take charge of your mission critical processes and work towards creating value for your enterprise by bringing efficiency, a highly skilled work force and an operational edge to your business.

Our services are designed to be secure, scalable and equipped with critical industry and domain insights to instill excellence in your operations.

In case you are interested, I would appreciate if you can send your resume in Word format and also answer the following queries which, are generally Posted by the client,

IT Exp
Qualification
DOB
Location
Contact Nos
Current-CTC
Expected CTC
Joining Time
Passport





Warm Regards,

 

Shiva Kumar N

Managing Director

 

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