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Wednesday, 8 April 2009

Mainframe Technical Services Manager

This is Kalpa from a2HR Consultants .

Please forward your CV as IBM is looking for Technical Service Managers with 8-12 years of Experience.

Find the JD below.
Job description
## Should have indepth knowledge on Mainframe System programming.

Should have Remote Service Delivery


Attend regular meetings with SO management team from other geographies for successful transition of services to ITD GD India. Follow with Team leaders that they are also regularly in contact with their account Team leads.

Make all efforts to have regular meetings - Daily work stream call, weekly TL meetings, weekly scorecard meeting for various projects, monthly service delivery review with second line managers, and quarterly Business Controls review.

Prepare Customer plans for existing and new clients with L1 Mgrs .

Expand the capability of service delivery by hiring quality staff and implementing new cost effective solutions. Achieve resource growth rates, workforce objectives by selecting suitable candidates and preparing required training and development plan.

Exposure to ISO 9000, ITIL, Six Sigma, BS7799 and BS15000

Good Communication and Interpersonal skills

Act as a Bridge between management & the teams for bidirectional information flow.

Oversee day-to-day operations from a client's viewpoint.

Ensure adherence to company and client-defined standards and change control procedures.

Build relationships with service delivery groups throughout the company.

Coordinating with the IT Engagement, Transition & Business team to ensure smoother business transition & operations.

Provide process improvement inputs to address IT issues ITIL best practices.Familiar with Analytical and Problem Solving skills.

Effective communication and personal interaction skills

Manage hiring and readiness for all employees in the organization - partnering with internal as well as external partners.

Monitor effectiveness of developed and agreed processes.

Making team members understand how their work contributes to the success of ITD-GD India and IBM as a whole.

Make personal efforts and support in the development of ITD- GD India.

Meeting the target dates, commitments and quality objectives.

Focus and Knowledge of Business Control postures

Creating a positive environment through personal leadership.

Scheduling departmental and one to one meetings with team members

Cascading communications to team from ITD-GD management .

Develop technical talent and leadership in the team.

Encouraging innovations and good ideas.

Focus on personal and professional development and appropriate
certifications for team members.

Identify and develop future leaders with personal focus on mentoring and coaching.

All team members to complete the required technical training for successfully starting and providing the service delivery.

Manage attrition.

Manage team Goals setting and development.

## Desired Candidate Experience

15 years of minimum education required

Total 9 to 11 and relevant 6 to 8 years of experience required

## Required Skills - Technical and Non Technical

Mainframe System Programming


People Man

Bachelor"s Degree
English: Fluent

Additional information
IBM ITD-GD enables IBM"s core On-Demand strategy, by providing end-to-end IT Infrastructure Management Services, leveraging global processes and tools combined with world-class infrastructure and top-notch, highly skilled IT professionals. Key services include: Command Center, Data Center, End User, and Network Services. We are committed to service delivery excellence in all we do.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are the only authorized Consultants dealing with this requirement and we need references from Good People like You..

So kindly revert with an UPdated CV Immediately...

Also please refer a few good and Deserving Candidates who would like to be a part of IBM.


a2HR Consultants


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