JP Morgan Chase - Team Leader Global Client Services - Implementation Specialist-090061717

Team Leader Global Client Services - Implementation Specialist-090061717

Job Description

The individual will supervise the TS Implementation Team. The individual will ensure that implementation requests are processed within the SLA

The individual will:

• Supervise Implementation Team Associates
• Provide courage for volume spikes in implementation requests and staff absence.
• Supervise and provide support for Implementation Associates.
• Serve as escalation point for Client issues.
• Assist and backup the Implementation Associates workflow.
• Act as central point of contact for coordinating with required JPMorgan Chase partners (i.e., service, ops, and sales) to ensure completion of requests within agreed upon timeframes.
• Ensure issues are escalated as appropriate.
• Provide verbal and written status updates to business partners.
• Meet or exceeds scorecard objectives.
• Identify and communicate process improvement opportunities.
• Adhere to all JPMorgan Chase and Department policies and procedures.

Qualifications

• Graduates (BCOM/BMS) / CA's/ MBA's with four to six years of experience
• Strong English verbal and written communications skills.
• Proven leadership skills with experience in coaching / mentoring other employees are essential.
• Working knowledge of MS Office applications.
• Technologically proficient and have attention to detail and accuracy.
• Strong problem solving skills to quality control are essential.
• Ability to seek counsel with appropriate individuals on questionable or unprecedented issues.
• Ability to adapt to changing environment.
• Ability to make rational, quick judgments to problem situations.
• Aptitude for analyzing issue and information accurately and implementing changes that improve performance.
• Ability to utilize management information reports and metrics to ensure success of team objective.
• Has to be extremely client-focused and result-oriented in approach
• Communication and influence skills
• Strong analytical skills
• Has strong people management skills and experience
• Ability to negotiate and manage relationship "across, up and down" internally and externally

Job

Account Servicing

Primary Location

IN-Karnataka-Bangalore East

Organization

Treasury & Securities Services

Schedule

Full-time

Job Type

Standard

Employee Status

Regular

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