Urgent opening with IBM for ITIL Service Coordinator/Change Manager/Problem Manager/Incident Manager

We are direct hiring partner of IBM.

Our client IBM is looking for

Problem Manager/Change Manager/incident Manager/ITIL Service Coordinator
TOTAL IT Experience- 5 Years

RELEVANT EXPERIENCE:
Change Manager/Problem Manager/Incident Manager: 3 Years.
ITIL Service Coordinator: 2 Years.

Joining locations:Chennai and Bangalore.

Job Description:

1. Problem Manager :-
Total exp should be of minimum 5 years
Exposure to one or more of the infrastructure technologies such as Unix, DBA and Windows Servers
Exposure to ITIL processes. ITIL foundation certification is not mandatory, but will be an added advantage

2. Change Manager :-
Total exp should be of minimum 5 years
Exposure to one or more of the infrastructure technologies such as Unix, DBA and Windows Servers
Exposure to ITIL processes. ITIL foundation certification is not mandatory, but will be an added advantage

3. Incident Manager:-
Own the Incident Management process within IBM
Ensure that the provision of the service is restored as quickly, ensuring the best possible level of service quality and availability and compliance with service levels.
Deliver benefits to the Customer including:
Services are restored as quickly as possible, in a controlled and managed fashion, following an Incident the impact of an Incident on the Customer business operations is minimized
Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users
End-to-End management of high severity incidents reported from the point of initiation to the point of resolution.
Participate in the escalation process and involve the appropriate service manager as required.
Escalate high severity incidents to the Customer Incident Managers and provide initial analysis or resolution reports to the customer and higher management.

4.Capacity Analyst

Work location- Bangalore

Band 6/7 with 6+ years of experience in IT with skills in ITIL and Capacity Mgt, as per the details below:

Primary skills for the Capacity Analysts

Analytical skills

Basic Statistical skills

Strong team player

Ability to organize and prioritize tasks and issues.

Ability to work under time and workload pressures and to meet deadlines

Fluency in English is mandatory, both written and verbal.

Process oriented

Documentation (procedures, work instructions, etc.)

Interpersonal skills, which enables easy communication with team members and other departments in IBM. This communication must be driven by this job role.

Possesses strong service skills with ability to balance technical support, written/oral communication

Has base technical experience and skills in the areas of capacity management requirements

Be able to identify opportunity for, and implement process improvements.

Utilizes standard IBM Global Services processes and escalation procedures

Commitment to process and quality to ensure 'World-Class Service' to IBM customers.

Excellent verbal and written English communication skills.

Interested in learning and open to knowledge transfer.


Interview will be FIRST COME FIRST SERVE BASIS SEND YOUR RESUME ASAP FOR REGISTRATION.HURRY ONLY FEW POSITIONS OPEN
send your cv asap

Education-16/15 yrs
Salary-is no bar for right candidate..


FIRST COME FIRST SCHEDULE INTERVIEW.It will not be a walk- in.It will be a scheduled interview.SEND YOUR CV ASAP for shortlisting.

Degree Bachelors/ Masters Degree/Equivalent Experience Major Other

Please reply to us with the updated copy of your CV as soon as possible, because the requirements are urgent. The Please provide with the mandatory informations along with your CV, which are as follows:
Total IT Experience:
No. of relevant years:
Current Organization and location:
Under the payroll of (Company Name & Location)
Current CTC:
Expected CTC:
Earliest joining time:
Total no. of years of Education:
Date of Birth:
Contact no:
Passport No:
Validity of Passport:
Preferred Location:
Willingness to relocate:
Correspondence Address:
Have you been interviewed by IBM in the last 3 months:
Have you uploaded your profile in IBM Portal in the last 3months:

This is a mass mail if these requirements matches with you then only send your cv and if it not matches with you or you are not interested for this just send this mail to your friends.

Thanks & Regards,
Nabanita Dutta Gupta
Executive - Human Resource.
+91 33 65392967
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COGENTECH MANAGEMENT CONSULTANT PVT LTD.

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