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Wednesday, 25 March 2009

Excellent Openings for Global Supplier Management

Grand Openings for Permanent Position with IBM

OUR CLIENT IBM : World’s Leading Company having Branches in all over India. Having Turn over Revenue of $91.4 billion. Number of employees (worldwide): 355,766
The Company has in its offering the best HR Practices and the best Pay- Package with the Standards of the IT Industry.

Location : Chennai

Qualification: BE / BTech / MCA/ Any 16 yrs Regular Education [15 yrs of Education only for 5+ yrs ]

Experience : 6+ yrs [Rel 4 yrs]
Job Specification : Global Supplier Management

This is a Service Level Management function.
The Global Supplier Management role is responsible for acting as an escalation point for the Service Desks to help them manage both internal and external Resolver Group teams, including the IBM Service Desk, to ensure SLAs are met and high quality service is delivered to the client.

Build relationship with internal and external resolver groups including the IBM Service Desk
Support the IBM Service Desks and help strengthen their relationship with the RGs (resolver groups)
Agree and implement a management system with resolver groups that:
• Provides RG measurement and control
• Aligns RG performance to IBM's SLA and quality measurement requirements
• Enables IBM's Service desk to perform effective end to end ticket management working with the RGs
• Help RG prioritise tickets and maintain ticket queue sizes within acceptable levels
• Dealing with actions identified from service review meetings.
• Handling queries from IBM competencies concerning supplier processes.
• Investigating future requirements of the supplier with IBM and identifying any necessary contract changes.
• Escalating of any problems and service issues to service management, Global Competency Leads as required.
• Identification of performance issues with suppliers to Global Competency Leads, procurement ahead of performance review calls and review meetings with suppliers.
• Updating the information of individual Customers, Customer organisations and Customer representatives after updated contact information has been received
• Work with and support the Incident Management team ensuring critical incidents are prioritised appropriately by RGs
• Overall responsible for the assigned RG tickets till the closure of them
• Interlock with the RG team and the client as and when required
• Manage the OLAs and/or DoUs that are in existence or needed to resolve the relationship issue between IBM and the 3rd Party


Candidates should have previous Incident and Problem Management experience. They should be able to prioritise and know when to refer to others for help and be able to communicate at all levels and can describe with ease how an individual supplier has a responsibility to work towards achieving an SLT.

Need to self motivated and a have management skills enabling them to do this job with little direction.

Need to be able to work with senior managers in the resolver management organisation, either IBM, client or 3rd parties.

Needless to mention: Good Interpersonal Skills, Fluent English communication, good Presentation Skills, Dynamic and Collaborative team player.

Note: Please ignore if it is not related to you.

Interested Candidates can mail their resumes to
Else Talk to Sumalatha @ Bangalore @ 41280360 / Extn-30 for clarifications.
Bangalore Software Services (p) LTD.
OFF: 41280362



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